Privacy Policy
- About this policy
- What we collect
- Why we use it
- Camera, photos and microphone
- What other users see
- Who we share data with
- How long we keep it
- Your rights and choices
- Security
- Children
- Changes and contact
1. About this policy
This policy explains what personal data DaxNaija collects through the website and the DaxNaija app, why we use it, who we share it with and the choices you have. We process personal data in line with the Nigeria Data Protection Act 2023.
2. What we collect
Account details: your name, email address, phone number, password (stored only in scrambled, hashed form), profile photo and, if you add them, business details and verification documents.
If you sign in with Google: your name, email address and profile photo from your Google account.
Ads and activity: the ads, photos, prices and locations you post; ads you save, follow or view; searches you make; feedback you leave; and your ad performance statistics.
Messages: chats with other users, including photos and voice notes you send, and conversations with our assistant and live support team.
Payments: records of wallet top-ups, promotions and packages you buy. We do not store full card numbers.
Device and technical data: your IP address, browser or device type, app version, crash and error logs, and a push notification ID if you allow notifications.
Cookies: the website uses essential cookies to keep you signed in and secure, and stores your recent searches in your browser.
3. Why we use it
To create and run your account, publish your ads and connect buyers with sellers.
To keep DaxNaija safe: to detect scams, spam and fake accounts, review reported ads and enforce our Terms.
To show relevant ads, search suggestions and "Recommended for you" based on what you view and search.
To send you messages you asked for, such as chat alerts, saved-search matches and account emails. You can turn notifications off in Settings.
To answer support requests and improve the service using feedback and usage statistics.
To meet legal duties, for example keeping payment records or responding to lawful requests from Nigerian authorities.
4. Camera, photos and microphone
The app asks to use your camera and photo library only when you choose to add photos to an ad, your profile or a chat. It asks to use the microphone only while you record a voice note. You can change these permissions at any time in your phone's settings.
5. What other users see
Your ads, your public profile (name, photo, rating, badges, how long you have been on DaxNaija) and the feedback you receive are public. Your phone number is shown only when you choose to show it on your ads. Messages are visible only to the people in the chat and, when needed for safety or support, to our team.
6. Who we share data with
We do not sell your personal data. We share it only with service providers who help us run DaxNaija, under agreements to protect it:
Website and database hosting; email delivery; OneSignal (push notifications); Google (sign-in, if you use it); Anthropic (our in-app assistant processes the questions you type to it); and payment and verification partners when you use those features.
We may also share data when the law requires it, to protect users from fraud or harm, or as part of a sale or merger of our business.
7. How long we keep it
We keep your data while your account is open. When you delete your account we remove or anonymise your profile, ads and messages, except records we must keep for fraud prevention, accounting or legal reasons, which are deleted when no longer needed. Backups are overwritten on a regular cycle.
8. Your rights and choices
You can view and correct your details in Profile, turn notifications off in Settings, and delete your account from Profile → Delete account on the website or in the app.
You can also ask for a copy of your data, ask us to correct or delete it, or object to how we use it. To do this, email us at [email protected], or use Request help in your account. You may also complain to the Nigeria Data Protection Commission.
9. Security
We use encrypted connections (HTTPS), hashed passwords and limited staff access to protect your data. No service is completely secure, so please use a strong, unique password and never share it, even with someone who says they work for DaxNaija.
10. Children
DaxNaija is not meant for children under 13, and we do not knowingly collect their data. If you believe a child has given us personal data, please contact us so we can remove it.
11. Changes and contact
We may update this policy. When the change is important we will tell you on the site or in the app.
Questions about privacy? Please email us at [email protected], or use Request help in your account.
See also: Terms of Use · About us · Contact us · Stay safe