Stay safe on DaxNaija
1. Before you pay
Never pay in advance: no deposit, delivery fee, "inspection fee" or "customs fee" before you have seen and checked the item.
Inspect the item yourself. Test phones, laptops and electronics; check that serial or IMEI numbers match the box and papers.
For cars, check the papers (proof of ownership, customs papers, vehicle licence) and, if you can, take a mechanic with you.
For houses and land, never pay before you see the property and confirm the owner or agent and the documents. Be careful with "agents" who refuse to show the property.
2. Meeting a buyer or seller
Meet in a busy public place in the daytime, such as a mall, a bank or a fuel station. Do not go alone to a quiet place.
Tell a friend or family member where you are going. You can share your live location with them from a DaxNaija chat.
Do not carry large amounts of cash. Pay with a bank transfer only after you are happy with the item.
3. Spotting a scam
The price is far below the normal market price.
The seller is "out of town" and wants you to pay first, or sends a "dispatch rider" story.
You are asked to pay to a different name than the seller, or to send a code you received by SMS.
Someone says they work for DaxNaija and asks for your password, OTP or card details. DaxNaija staff will never ask for these.
Job offers that ask you to pay a fee before you start.
4. Stay inside DaxNaija
Keep the conversation in DaxNaija chat. It helps us check reports and protect you, and it keeps a record of what was agreed.
Check the seller badges (Verified, CAC), how long they have been on DaxNaija and their feedback before you deal.
5. If something goes wrong
Report the ad or the user straight away from the ad page or the chat. Leave honest feedback so other buyers are warned.
If you lost money, report to the police and your bank as soon as possible. Keep screenshots of the chat and payment.
See also: Contact us · About us · FAQ